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RingCentral setup guide

How to forward your RingCentral number to an AI receptionist

Keep your existing phone number. Forward missed calls to CallWise AI. 10-second setup.

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Used by home services, dental offices, and law firms

Forwarding setup — pick the mode that fits your business

RingCentral supports up to 3 forwarding modes. Most businesses pick "When Busy or No Answer" so the phone rings first and CallWise picks up when you miss it.

Always OnWhen Busy or No AnswerRecommendedOut of Coverage

Forward all calls via RingCentral

All incoming calls go to CallWise AI.

  1. Log in to service.ringcentral.com
  2. Go to Phone System → Users → [your user]
  3. Click "Call Handling & Forwarding"
  4. Under "Business Hours", select "Forward calls"
  5. Add external number → enter CallWise number
  6. Set "Forward to this external number FIRST" (skip your own phone)
  7. Save changes

Forward only when unanswered (Recommended)

Your RingCentral phones ring first. CallWise picks up after X rings.

  1. Log in to RingCentral admin portal
  2. Go to Phone System → Users → your user → Call Handling
  3. Under "Ring my phone"
    Note: Set ring duration to 15-20 seconds
  4. Under "If no answer", set "Forward to external number"
  5. Enter CallWise number
  6. Save changes

Not applicable

RingCentral is cloud-based — always reachable.

Cloud VoIP is always available. Use "busy_no_answer" instead.
Prefer to use the RingCentral web portal? Open RingCentral settings →
ROI Calculator

How much are missed calls costing you?

Drag the sliders below. See your lost revenue in real time.

Calls missed per week5
050
Average revenue per customer$300
$50$5,000
CallWise plan$199/mo
Switch plans to see the ROI difference

You lose

$6,450/month

That’s $77,400 per year.

CallWise pays for itself 32x over.

Your revenue saved$6,450/mo
Your CallWise cost$199/mo

Calculation: calls missed per week × 4.3 weeks × revenue per customer. Actual results vary based on industry conversion rates and closing efficiency.

Frequently asked questions

Does this work with RingCentral?

Yes. RingCentral uses a web portal for call forwarding, and CallWise AI works with every US carrier. The dial codes on this page are the exact sequences RingCentral documents as their official call forwarding feature.

Will I lose my phone number?

No. Call forwarding does not change who owns the number — you keep it. Forwarding simply routes calls to CallWise AI when you can’t answer. You can turn it off any time and calls return to ringing your phone normally.

Can I turn forwarding off later?

Yes. One dial code turns it off: the cancel code for your carrier. Your phone returns to ringing normally within seconds.

How much does CallWise AI cost?

$199/month on the Essentials plan with 100 answered calls included. Every plan starts with a 7-day free trial — your first 10 calls are free. Cancel any time from the billing portal.

Ready to never miss another call?

7-day free trial. 10 calls on the house. Cancel anytime.

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